API Integration

Key Features

• Instant Caller Recognition: Know exactly who’s calling. When a customer calls in, their contact details pop up in real time — name, company, previous interactions, and more.
• Click-to-Call from Within the CRM: Speed up outbound calls with a single click. No more dialling numbers manually.
• Automatic Call Logging: Each inbound or outbound call is automatically recorded in your CRM along with call notes, duration, and timestamps — keeping records neat and accurate.
• Contact & Lead Creation: Add new leads or update existing records directly from your VOIPSol interface during the call — no extra steps required.
• Ticket & Deal Tracking: See existing tickets or sales opportunities associated with each contact so your team always has the full context.

Custom Integrations with API & Webhooks

Need something more tailored? VOIPSol’s open architecture gives developers and businesses the freedom to build exactly what they need.

Developer-Friendly Features

• Comprehensive REST API: Fetch call logs, user data, configure routing, manage devices, and more through our robust API.
• Webhooks for Event-Based Triggers: Automatically push call events (like inbound calls, voicemails, hang-ups) into your own systems to trigger workflows or notifications.
• Support for Third-Party Tools: Build automation with tools like Zapier, Integromat, or custom middleware.

Whether you're integrating with in-house software or want to connect VOIPSol to platforms like Salesforce, Microsoft Teams, or Slack — it’s all possible.

Integrate Reporting & Analytics

With integrations in place, you get access to richer, centralized reporting. Combine call data with CRM performance to track KPIs like:

• Lead response time
• Average call duration by team
• Sales conversion rates from call interactions
• Customer service resolution time

VOIPSol helps you turn conversations into actionable insights.

Built for All Business Types

Whether you’re a growing startup or an established enterprise, VOIPSol’s integration ecosystem helps your teams stay connected and productive.