Call recordings with Secure Cloud Storage

Effortlessly record, store, and manage your business calls with our secure cloud-based call recording solution. Gain valuable insights, ensure compliance, and enhance customer service with reliable, high-quality recordings accessible anytime.

Key Benefits

Automatic & On-Demand Call Recording – Capture inbound and outbound calls with ease.
Secure Cloud Storage – Keep recordings safely stored with encrypted, GDPR-compliant security.
Easy Access & Retrieval – Search, filter, and playback recordings from any device.
Compliance & Quality Assurance – Meet legal requirements and improve service standards.
Long-Term Storage Options – Flexible retention policies to suit your business needs.

Enhance accountability, resolve disputes, and maintain seamless business communication with our secure call recording and cloud storage solution.

Choose which calls are recorded

Call recordings can be configured individually for each user, conference, or at any point in the call flow using a call recording object.

You can also record calls diverted to external numbers, such as toll-free numbers routed to an outside destination.

Call recording controls in the Webphone

Users with call recording enabled can manage it directly in the Webphone—starting or stopping a recording on demand to protect sensitive information.

In call history, users can access and listen to their recorded calls stored in the cloud, but only for the calls they personally answered or made, provided recording is enabled for them.

Cloud storage management

Store recordings for a set duration or keep them indefinitely.

Use the customer portal to play, download, or delete recordings, and filter calls by:

Date
Recording method: user, conference, or call recording object
Call direction: inbound or outbound
Caller ID and dialled number

Email recordings for easy backup

Send call recordings to multiple email addresses at once, ensuring backup copies are always available—subject to your email provider’s storage limits.

Send recordings to CRM or third-party systems

Automatically send call recordings to your CRM or other third-party systems via webhooks.

Along with key details, the webhook includes a direct link to listen to or download the recording.

Call recordings with Secure Cloud Storage