Pravacy Policy

At Voipsol, we value your trust and are committed to safeguarding your privacy. Voipsol adheres to the Privacy Act 1988 and the Australian Privacy Principles (APPs), ensuring transparency, accountability, and responsible management of personal information.

This document sets out how we handle an individual’s personal information. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our platform. We collect only the information necessary for our functions and activities and take reasonable steps to ensure its accuracy and security.

By accessing or using the Website and its Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. If you do not agree with any part of this Policy, you are not authorized to use or access the Website or its Services.

1. Overview

• 1.1. VoIP Sol is a platform dedicated to improving Voice Solutions and experiences for our audience through the best available traditional and Voice over IP hardware, software, equipment, maintenance, and installation services.
• 1.2.The types of information we collect include:
  • i. personal details: Name, contact information, and demographic details.
  • ii. Transaction details: Payment and purchase history.
  • iii. Behavioural data: Preferences, feedback, and website interactions.
  • iv. Technical data: IP addresses, browser types, preferred language settings and usage analytics.
• 1.3. Providing personal information is voluntary, but failure to do so may limit your ability to access certain features of our website.

2. How We Collect and Use Personal Information

• 2.1. We collect personal information through the following methods:
  • i. Directly from you when you subscribe to our content, sign up to our website, or participate in promotions.
  • ii. Automatically through cookies and similar technologies that track your interaction with our website.
  • iii. Through phone calls, emails, or forms submitted by you.
• 2.2. Your personal information may be used to:
  • i. Provide our services to you,
  • ii. Deliver the services and content you request,
  • iii. Provide personalized recommendations and content,
  • iv. Conduct checks for credit-worthiness if required for availing our services,
  • v. Administer and manage these services, including handling charges, processing billing, and debt collection,
  • vi. Notify you about updates, promotions, and new resources,
  • vii. Improve our platform through analytics and feedback,
  • viii. Ensure compliance with legal and regulatory obligations.

3. Should You Use a Pseudonym When You Call Us?

• 3.1. While using a pseudonym is acceptable for general inquiries, providing accurate personal information is necessary for certain services, such as subscriptions, purchases, or resolving specific issues.

4. Whom do we disclose your Personal Information?

• 4.1. Voipsol does not sell your personal information. However, we may share your data with trusted third parties, only in relation to us providing our services to you including:
  • i. Service providers who assist with website hosting, analytics, email communication, payment processing, billing and debt recovery functions and maintenance services.
  • ii. Marketing partners for promoting our services (with your consent),
  • iii. Credit reporting bodies,
  • iv. our related companies within the group;
  • v. our professional advisers;
  • vi. our information service providers;
  • vii. Legal and regulatory authorities when required by Law.

We ensure all these organizations comply with strict confidentiality and data protection obligations.

5. When and why, we disclose your Information to a Credit Reporting Bodies?

• 5.1. Voipsol may disclose your credit information to a credit reporting agency for the following purposes:
  • i. To obtain a commercial or consumer credit report about you.
  • ii. To enable the credit reporting agency to create or maintain a credit information file about you.
• 5.2. Information that may be disclosed includes:
  • i. Identity Details - your name, gender, address (including the previous two addresses), date of birth, employer's name, and driver's license number.
  • ii. Credit Applications - details of your credit or commercial credit application, including the fact that you applied, and the amount requested.
  • iii. Current Credit Status - confirmation that Voipsol is your current credit provider.
  • iv. Overdue Payments - details of amounts overdue by more than 60 days for which debt collection action has commenced.
  • v. Default Resolution - Notifications that your account is no longer overdue concerning any previously listed defaults.
  • vi. Serious Credit Infringements - information indicating that, in Voipsol's opinion, you have committed a serious credit infringement, such as fraudulent behaviour or intentional non-compliance with credit obligations.
  • vii. Dishonoured Cheques/direct debits - records of cheques or any payments for $100 or more that have been dishonoured more than once.
  • viii. Settled Accounts - confirmation that credit provided by Voipsol has been fully paid or otherwise discharged.

6. How Can You Access Your Personal Information?

• 6.1. You can request access to the personal data we hold about you by contacting us. We will provide the requested information within a

7. How to Amend the Details of Your Personal Information?

• 7.1. If you believe any personal information, we hold about you is inaccurate or outdated, please contact us to request corrections. We will make updates promptly after verifying your identity.

8. How Do We Use Your Personal Information to Market Our Services and Products?

• 8.1. We may use your personal information to:
  • i. Send promotional offers, newsletters, and updates about our products and services.
  • ii. Provide tailored recommendations based on your preferences.
• 8.2. You can opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.

9. Prevent Unauthorized Disclosure of Personal Information by You?

• 9.1. To protect your privacy, avoid sharing sensitive personal information through unsecured channels. Ensure you use strong, unique passwords and refrain from sharing account details with others.

10. Cookies and Tracking Technologies

• 10.1. Voipsol uses cookies and similar tracking technologies to enhance your browsing experience and improve our platform's functionality. These technologies help us understand user preferences, analyze website usage, and provide a more personalized experience. By accessing and using our website, you consent to the use of cookies in compliance with the Australian Privacy Principles (APPs). You can adjust your browser settings to manage or disable cookies at any time. However, disabling cookies may limit your ability to use certain features or functionalities of our website.

12. Security of Your Information

• 12.1. We implement robust security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no system is completely secure, and we encourage you to take precautions to protect your data when using our platform.

13. Your Rights

• 13.1. Depending on your location, you may have the following rights regarding your personal information:
  • i. Access : Request access to the personal data we hold about you.
  • ii. Correction : Request corrections to inaccuracies in your data.
  • iii. Deletion : Request the deletion of your personal data.
  • iv. Restriction : Request limitations on how we process your data.
  • v. Objection : Object to the processing of your data for certain purposes, such as marketing.
  • vi. Portability : Request a copy of your data in a machine-readable format.

14. Do You Have Any Complaints?

• 14.1. If you have any complaints about how we handle your personal information, please contact us using the details below. We will address your concerns promptly and in accordance with applicable Laws.
• 14.2. We will resolve your issue as a priority. Please contact us on info@voipsol.com.au or call us on the number given below for any privacy issues you have with us.
• 14.3. If you cannot resolve your issue from the first point of contact, we will escalate the issue to the Privacy Officer for the further processing. Alternatively, you can contact them on complaints@voipsol.com.au .
• 14.4. If you are still unsatisfied with the outcome, you can refer the complaint to the Office of the Australian Information Commissioner ("OAIC"). You can contact OAIC by visiting www.oaic.gov.au ; email to enquiries@oaic.gov.au ; calling 1300 363 992 , If calling from outside Australia call: + 61 2 6123 5145 , or writing to OAIC at GPO Box 5288, Sydney, NSW – 2001.

15. Policy Updates

• 15.1. We reserve the right to amend this Policy concerning the Website or Services at any time. Any changes will take effect immediately upon the posting of the updated Policy on the Website. The "Last Updated" date at the bottom of this page will be revised to reflect the changes. Your continued use of the Website following the posting of any updates constitutes your acceptance of the modified Policy.

16. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or if you wish to exercise any of your rights, please contact us at:

Voipsol

Email: info@voipsol.com.au
Address: 403/189B South Centre Road, Tullamarine, Victoria - 3043
Call: +61 3 8000 8108