Porting Terms and Conditions

1. Definition

• 1.1. INMS is a not-for-profit organization established by Carriage Service Providers (CSPs) to facilitate the portability of 1800 and 13/1300 telephone numbers. INMS is authorized by the Australian Communications and Media Authority (ACMA) under S 467 of the Telecommunications Act 1997 (the Act), effective from 16th November 2000, to manage the pool of portable free phone and local rate numbers as outlined in the Telecommunication Numbering Plan 1997, Section 11.10.

4. Outage and Service Disruptions

In the event of a port, withdrawal, or reversal, Voipsol is not responsible for any period of service outage. You acknowledge that you may have outstanding contractual obligations or port-out costs with your current service provider. Voipsol is not liable for any such costs. Only your telephone number(s) will be transferred to Voipsol, and any associated value-added services (e.g., voicemail, ADSL, line hunt, fax, etc.) provided by your current service provider may be lost.

5. Porting to or from Voipsol

If you wish to port your telephone number(s) from Voipsol to another service provider, you must contact the gaining service provider directly.

6. Fees and Charges

• 6.1. Voipsol reserves the right to charge a fee for porting telephone number(s) to or from Voipsol, including any rejections or requests for port reversal or emergency return. The following fees may apply:

• Simple numbers (CAT A)

  Single geographical/local number
  Typically takes 2-10 business days
  charged once	$22.00
  rejection fee	$22.00

• Complex numbers (CAT C)

  Single geographical/local number with attached or complex services
  Geographical/local number range
  Typically takes 10-35 business days
  1-5 number range charged once	$110.00
  6-100 number range charged once	$220.00
  PNV rejection fee	$77.00
  post-PNV acceptance rejection fee per number	$22.00

• Mobile numbers

  Single Australian mobile number
  Typically takes1-4 business days
  charged once	$22.00
  rejection fee	$18.00
  porting out from VoIPline	$0.00

• 1800 and 1300 numbers

  Single Australian toll-free 1800 or shared-toll 1300 number
  Typically takes 3-14 business days
  charged once	$0.00
  rejection fee	$55.00
  porting out from VoIPline	$0.00

• 6.2. All prices are inclusive of GST.

7. Deactivation of Existing Service

• 7.1.Telephone numbers can only be ported while they remain active. You must not deactivate your existing service prior to porting.
• 7.2.You may withdraw your authorization for porting at any time before the electronic cutover advice has been sent to your current service provider.
• 7.3.The cutover advice will be issued on or after the preferred cutover date specified in this form.

8. Local Number Portability (LNP) Limitations

LNP does not guarantee that you can retain your telephone number(s) if you move to a different geographic location or if your number(s) are classified as 'out of area numbers'. Further, you may not be able to port your number(s) to a PSTN or fixed line service.

9. 13/1300 Number Portability

The porting of your 1800 or 13/1300 service will be conducted in collaboration with Industry Numbering Management Services Ltd (INMS).

10. Porting to Another Supplier

If you wish to port your 1800 or 13/1300 service number(s) from Voipsol to another service provider, you must contact the gaining service provider directly. The porting process will be governed by the INMS business rules and any applicable bilateral arrangements between Voipsol and the gaining service provider.

11. Standard Form of Agreement

The porting of your 1800 or 13/1300 service will be subject to the terms and conditions of the Standard Form of Agreement with your current Carriage Service Provider (CSP). It is your responsibility to review and understand these terms prior to initiating the porting process.

12. Porting Authority Form (PAF)

• 12.1. In order to port your service number(s), you must complete and sign the Porting Authority Form (PAF). The PAF is required to authorize the porting request.
• 12.2. The following conditions apply to the PAF:
  • i. The PAF must be completed in full and signed by an authorized person.
  • ii. The PAF must be dated.
  • iii. The PAF must not be dated more than 90 days before the porting request is sent by the recipient Prime Service Deliverer (PSD) to the donor PSD via INMS.
  • iv. If the mandatory information is illegible, inaccurate, or missing, the porting request will be deemed invalid.
• 12.3. The PAF is valid for a period of 60 days from the date of completion.

13. Inactive Numbers

If your service number(s) are inactive at the time of the porting request, you must notify Voipsol immediately upon activation of the phone number(s) to facilitate the porting process.

14. Responsibility for Account Settlements

Voipsol is not responsible for settling any outstanding accounts with your current service provider. The porting of your number(s) will not automatically close your account with your current provider. You are responsible for settling any final payments, including monthly access subscription fees and call charges, that are applicable at the time of submitting the porting request.